According to a survey conducted by the Taqyeem Committee from June 21 to July 5, 2022, a large majority of the public in Bahrain preferred remote government services to in-person services.
The responses showed that the services were in line with the committee’s goals of improving the remote customer service experience in government departments and entities. It was also aligned with the government’s vision of improving the sustainability of government services and advancing the kingdom’s digital transformation.
The results revealed notable interest in these types of services and suggest that further efforts are needed to make them more accessible and save time and effort for the public.
Innovation and creativity
Chairing the 5th meeting of the committee, Director General of the Information and e-Government Authority (iGA) and Chairman of the Taqyeem Committee, Mohammed Ali Al Qaed, said the committee will continue to implement the directives from HRH Prince Salman bin Hamad Al Khalifa, Crown Prince and Prime Minister to further support public service centers, promote a culture of innovation and creativity and focus on strengthening competitiveness and improving the quality.
Other items on the agenda included the preparations for Taqyeem 4 and the most significant changes made to the latest version of the Taqyeem guide, as well as determining the next steps in the evaluation process.
The meeting also discussed the low ratings received by some government service centers during Taqyeem 3, the nature of the services they offer, their availability on alternative digital channels and public demand for them.
The committee underlined its commitment to supporting these centers and helping them improve their offerings. He commended all centers for their continued support and dedication to improving their services and reducing the need for in-person visits from the public as part of the comprehensive digital transformation of government procedures, the continued development of services and promoting a culture of customer service. among the employees.
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