Cloud Boosts Government Service Delivery During Pandemic and Other Crises

When the Covid-19 pandemic first hit, state government agencies needed to continue to effectively deliver services to citizens, including responding to an unprecedented number of unemployment claims and requests for more social and social services. health care, according to a report by the National Association of State Chief Information Officers.

As states across the country responded, they accelerated the shift to remote and hybrid workforces, digital services and elastic cloud solutions, tapping into new sources of funding and distributing aid. finance, creating new programs and establishing new operating models, according to the report.

The report shows that the cloud can be a tool to help states prepare quickly, such as during the pandemic, to adapt their capacity and respond to increases in demand.

According to Investopedia, cloud computing is the provision of services via the Internet. These resources include tools and applications such as data storage, servers, databases, networks and software. The cloud makes it possible to save a lot of information in a remote database rather than trying to save everything on a local hard drive.

The cloud market has evolved significantly since the early 2000s, when limited software as a service, infrastructure as a service providers, and platform as a service were offered in the market. As the service delivery model grew in popularity, the number of vendors grew along with the number of companies offering SaaS, from 450 in 2000 to more than 15,000 in 2020, according to the report.

cloud barriers

While the report shows many benefits of the cloud, state CIOs identified key barriers to transitioning to its use as:

  • Budget and finance
  • Cybersecurity management
  • Supply
  • labor

CIOs in the survey indicated that certain features were lacking in vendor cloud offerings, and integration, pricing and transparency topped the list of areas that cloud service providers could improve.

According to NASCIO, despite having access to best practices, lessons learned, and proof-of-concept resources, each organization must chart its own course to ensure an optimized cloud operation.

To help more consistently measure and understand a state organization’s capabilities at any given time, a self-assessment tool is provided as a supplement to this report. The tool assesses the state organization’s capability maturity in 40 key cloud controls and rates each organization on a scale of zero to five, where zero indicates no capability for a particular control and five indicates capabilities are highly optimized. .

For more information on the NASCIO report Click here.

Ashley C. Reynolds