Data issues are hampering 76% of Australian government agencies’ decision-making capabilities

Research released by Quantexa reveals that only 4% of Australian government agencies have a single, comprehensive view of citizen data, while 36% rely on outdated data management processes that prevent governments from automating data-taking. decision.

The Independent Data in context report, featuring findings from interviews with government decision makers, highlights that many agencies face a data decision gap – the inability to combine internal and external data to make reliable business decisions.

According to the report, only 8% of Australian government agencies have established a data-centric culture for making strategic decisions, although 48% have sufficient data analytics capabilities to provide comprehensive context for most decisions.

When it comes to operational decision-making, only 4% have a rich, single view of internal and third-party data to support complex processes, while the majority (64%) struggle with unreliable data, often inaccurate and incomplete.

Despite the hurdles they currently face, respondents identified the potential benefits of improved data management and analytics in the context of the COVID-19 recovery as: better understanding of a landscape evolving citizen (52%); mitigating the increase in fraud and crime (48%); and situational awareness (44%).

Shaun Mathieson, APAC Regional Vice President, Quantexa, said, “Federal, state and local government departments face tremendous challenges in their ability to automate decision-making, manage regulatory changes to assess fraud risk holistically and to deliver the seamless digital experience their citizens expect.

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Ashley C. Reynolds