Dubai Health Authority awarded the 2021 Hamdan Bin Mohammed Government Services Program Flag for the pioneering “Dubai Health Shield” initiative











– Hamdan bin Mohammed: “Our vision for the future is rooted in providing top-notch government services to everyone in Dubai”

– The DHA will raise the flag of the Hamdan Bin Mohammed program for government services at its headquarters for one year

– Award recognizes DHA’s commitment to improving government services

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council, presented the prestigious Hamdan Bin Mohammed Program Flag for Government Services to the Dubai Health Authority (DHA) for winning the award of the best government initiative. for its “Dubai Health Shield” initiative.

The Hamdan Bin Mohammed Program recognizes pioneering initiatives in government establishments, supporting the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, to ensure that government services contribute to make Dubai the largest in the world. town.

DHA has been announced as the winner of the Hamdan Hub 2021, organized by the Dubai Model Centre, affiliated to the General Secretariat of the Executive Council.

Congratulating the DHA, His Highness Sheikh Hamdan bin Mohammed said, “We congratulate the Dubai Health Authority for winning the Hamdan Flag. This is well-deserved recognition of the Authority’s continuous efforts to improve and innovate its services. Dubai is a model in providing creative, innovative and high quality government services as directed by His Highness Sheikh Mohammed bin Rashid Al Maktoum. Our vision for the future is guided by the skills of our teams, whose exemplary commitment to improving public services contributes significantly to making Dubai a world reference in terms of service innovation. I express my sincere appreciation and gratitude to the participating entities, who continue to provide services that make people’s lives easier.

His Highness also appreciated the community contributions that emerged through the broad participation of customers from various government departments in Dubai voting for the nine nominated initiatives.

His Highness added: “We fundamentally believe that the community plays a vital role and is a strong partner in the development of Dubai. Therefore, the Government of Dubai has opened up various communication channels to receive regular customer feedback and input on the services provided by government establishments. Our priority is to meet their needs and aspirations for Dubai. The active participation of the public in the work of government has continued to strengthen our position as one of the best cities in the world by providing seamless, integrated, proactive and personalized government services that meet the well-being and happiness of all those who reside in the emirate.

proactive innovation
His Excellency Abdulla Mohammed Al Basti, Secretary General of the Dubai Executive Council, said: “Since its launch 12 years ago, the Dubai Model Center has made qualitative progress in government services. This has been achieved through the implementation of His Highness Sheikh Mohammed bin Rashid Al Maktoum’s vision and His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum’s guidelines which emphasize increasing the effectiveness of the service and improving customer orientation. The roadmap has placed customers at the heart of the government service design process to ensure that customer needs and expectations are met.

Al Basti added, “Our role in supporting government entities will continue to improve the quality of government services, so that we can provide an exceptional experience for everyone residing in and visiting Dubai. Our mission, through the newly launched 360 Services Policy, ensures the provision of proactive, integrated and transparent services with efficiency and effectiveness for individuals and businesses. We are committed to continuously improving the work of government and to being a government that works for the people.

Eman Al Suwaidi, Senior Director of the Dubai Model Centre, said: “Partnership between government and community remains the cornerstone of our work. We are happy to see members of the public actively voting for their most-used service initiatives that have helped make their experience easy and seamless, whether individual or professional services. Our congratulations to the Dubai Health Authority for being awarded the Flag of Hamdan bin Mohammed program for government services for 2021. We also express our gratitude and appreciation to all participating government entities, whose continuous improvement has increased the efficiency of government services in Dubai.

The Dubai Health Shield Initiative
The Dubai Health Shield initiative introduced by the DHA was voted the best government initiative by the public and a jury of 17 experts from 11 countries. Nine initiatives were pre-selected, of which 26 reached the final phase of the competition.

The DHA will now fly the flag of the Hamdan bin Mohammed program for the government outside its headquarters for one year, until the next edition of the program.

Nominated initiatives

Nominated initiatives included the Dubai Police’s Lost and Found system; Dubai Municipality’s My Food initiative; the Dubai Courts Proactive Precautionary Attachment initiative; the ESTIJABA initiative of the Dubai Corporation for Ambulance Services; RTA’s Click and Drive initiative; the Smart Transformation initiative for financial benefits from the Community Development Authority; DEWA’s Green Charger initiative; and the Residency and Foreign Affairs Branch Golden Visa initiative in Dubai.

Global standards

The winning initiative was selected based on criteria measuring efficiency, effectiveness, sustainability and commitment to the government’s pioneering approach. A committee of expert jury members evaluated the submissions before the customer voting phase. The criteria for selecting the best initiative were based on numerous evaluation criteria and methodologies, including quality of services, ease of use, performance and simplicity, among others.

The involvement of customers in the evaluation of initiatives and the contribution to their improvement aligns with the vision of management which places people at the heart of the development of the service and maintains their well-being, happiness and satisfaction at top priority.

This is part of the Dubai Model Center’s efforts to improve the level of government services in Dubai to unprecedented levels, as part of the goal of making the emirate one of the best in the world. It will also enable government entities to improve the level of services provided to individuals and society and raise it to an international standard, in line with the mission of the Government of Dubai, which works to design its services by involving various members of society in the creation and evaluation of these services.

Ashley C. Reynolds