How Thai government services enter the metaverse

Chinawut Chinaprayoon, Vice President of Digital Economy Promotion Agency (DEPA), explained that while DGA provides services and ETDA regulates them, DEPA’s role is to support the growth of the sector. of the digital economy in different ways.

These include matching promising tech start-ups with venture capital, connecting tech supply to demand (users) and vice versa, as well as helping start-ups access funding, did he declare.

Asked about the role of their agencies in preparing the Metaverse, all three agreed that the Metaverse industry was still in its infancy, but that research into its use to provide services had already begun and should continue if the Thailand wanted to follow the global trend. for the so-called Web 2.0 transition.

How Thai government services enter the metaverse

Supot predicted that government services such as driver’s license application will remain offline, but others, such as claims platforms, may move to the metaverse for convenience. The platforms could also serve as a useful tool to update users on real-time progress in resolving their complaints, he added.

Sak said ETDA is making progress in research and development on the effects of metaverse platforms on people’s lives.

The agency launched a sandbox metaverse as a learning tool, he said.

He insisted that there should be no bans on using metaverse platforms during this period of trial and error, which should be used to identify issues and necessary regulations.

He cited the brainstorming for regulation of hospitals emerging from the metaverse.

“The question arises as to how to regulate a hospital in the metaverse since the current law on residential facilities does not cover this issue,” he said, adding that it was a challenge for the EDTA.

How Thai government services enter the metaverse

Meanwhile, DEPA is tasked with strengthening Thai tech start-ups for the new internet era. These efforts focus on the global reach of Thailand’s “soft power” through television series, games and tourism. Chinawut said the agency supports this ecosystem through projects such as the DEPA Game Online Academy and the DEPA Accelerator Program, which improve workforce skills for the future industry.

Additional support comes from the DEPA Digital Startup Fund, which backs tech startups invited to events like the Thailand Metaverse Expo.

All three speakers admitted that their agencies face great challenges in preparing for the era of the metaverse. Thus, flexibility was the key quality for policymakers dealing with metaverse development, they said.

“Governments need to play a role in facilitating emerging industry rather than trying to control it,” Supot said.

Sak added, “Rather than issuing bans, policymakers should encourage the metaverse to grow and help find ways to overcome obstacles.”

A difficult challenge for Thailand would be to create a level playing field for large companies and SMEs/start-ups, he said.

“Thailand doesn’t have the financial infrastructure for small businesses that other countries have where they can raise money upfront,” Sak added.

Ashley C. Reynolds