Hybrid Workplace Solutions Modernize Both Government Services and Workplaces

Connected courtrooms provide increased privacy

When the pandemic first hit, the justice system came to a screeching halt. Social distancing has made it difficult to hold trials in traffic court, divorce and family proceedings, or even hammer in front of juries. Everything has changed now.

Judicial systems, such as Elkhart County‘s, introduced collaborative solutions to connect offenders to the courtroom from prisons without the need for physical transfers. The Integrity of the Constitution judiciary process could be maintained while adding a new element to the mix: increased privacy.

All hearings, trials and proceedings could now be broadcast live safely, with evidence only shown to those who need to see it. Offenders, who are innocent until proven guilty, no longer have to wait in the public eye while chained and wearing correctional uniforms. Perhaps most importantly, victims can testify from wherever they feel safe, surrounded by loved ones instead of strangers.

Government employees also benefit from collaborative tools

Governments can be slow to take advantage of new technologies, but in the face of adversity, agencies adapt and often lead other industries in adopting new technologies. It’s more than just implementing a new collaboration solution; it requires a holistic approach that starts with securing and improving the network infrastructure. This is the foundation of digital services and hybrid working.

After all, government services require a high degree of confidentiality which makes them a prime target for potential cyberattacks. This requires secure access, built around a zero trust approach and powered by Software Defined WAN technology for efficient application access. In addition, multi-factor authentication ensure that the right people are accessing the right documents from the right places.

EXPLORE: The audio and visual technology upgrades that courthouses are making.

Once the network is secure and modern applications are leveraged, governments have the opportunity to attract new, highly skilled candidates while providing a work-life balance that has not traditionally existed in this space. Having the flexibility to work remotely and adapt to personal events, such as having a sick family member, brings a human-centric approach to the workplace that helps build employee loyalty.

A workforce that can be flexible and dynamic creates a culture that break down departmental silosresulting in cross-agency collaboration and establishing highly unified operational efficiencies.

While we may be entering a new stage of the pandemic that sees an easing of the restrictions put in place to keep us safe, workplace adjustments and the modern work environment are going nowhere. While full juries are unlikely to sit virtually, elements of the judicial process will remain virtual. Other government functions, including town and county council meetings or even government-sponsored health services, will continue to impact communities with lasting change through hybrid work.

Ashley C. Reynolds