Shorten wants myGov to be a one stop shop for all government services

Victorian Government Services Minister Danny Pearson is also expected to signal a $50 million investment in digital regulatory reform, which is expected to save businesses more than $200 million and an estimated $287,000 in time savings. days.

“Day-to-day tasks such as renewing licenses and registrations need to be quick and easy – and that’s exactly what Victorian businesses are getting with these time and money-saving digital reforms,” ​​said Ms. Pearson Monday.

“We put citizens at the center by strengthening digital services, which is good for business and jobs.”

The three ministers speak at The Australian Financial Review‘s Government Services Summit in Canberra on Tuesday.

Better service delivery

In Mr. Shorten’s keynote address, the first since his appointment, he sets out an ambitious vision for his reboot of the myGov services portal, as a single digital interface between citizen and government “so that they don’t don’t need to understand and grapple with the intricacies of the machinery of government.

“Imagine a myGov that unifies government digital services – making it more valuable for the Commonwealth, States and service providers to interface with myGov to deliver better service delivery to Australians,” Mr Shorten will say.

Mr Shorten’s vision for myGov to be a national portal for public services reflects growing calls for the Commonwealth and states to design services such as emergency response, health and education that “envelop ” the citizens.

Citing the example of health care where all levels of government present an integrated service, Mr. Shorten will propose a service that enables primary care [Federal] and hospital [State] information to be easily shared between jurisdictions. This service would provide “nudges” to encourage people to engage in preventive screenings and treatments.

“The list is endless… lifelong learning – both providing services and information for education and other policy making.”

Calling on agencies and governments to work closely together, Mr. Shorten will suggest that citizens do not know which agency provides the services.

“It doesn’t matter if your agency is not the provider of the interface with the citizen, if you are part of this unified service, which makes life easier, which improves results, which is success…”

“I will support you [government agencies] all the way to deliver it.

Re-engaging with a royal commission into the ‘robo-debt’ welfare fiasco, Mr Shorten said that “when new technologies are used to make important decisions, particularly in the area of ​​government services, it must be right”.

“It is right for the Australian public to value their personal rights, pluralism and responsibility. In practice, this means that decisions, designs and services are fair, accurate, accountable and efficient. »

A “Trinity of Trust”

Mr. Dominello is also expected to outline an ambitious phase of second-generation service reform, stressing the need to develop a “trinity of trust” in the face of growing tribalism and collapsing world orders.

This trust would be based on “the question of a digital ID, which improves the parameters of trust as people transact and engage more broadly in the digital world”.

“To improve privacy and security settings around personal information contained in driving licenses and birth certificates, we are also building an NSW digital ID. Australia Post already has a digital ID, as does the Federal Government,” is expected to say Mr. Dominello.

Other states, such as Western Australia, have decided to use the federal myGovID system, administered by the Australian Taxation Office, as their digital identity system.

But NSW has embarked on a more ambitious agenda. Mr Dominello is expected to tell conference delegates that NSW will digitize licenses and other credentials, which will be verifiable, as part of an education portfolio.

Likewise, Mr. Dominello is committed to developing a health wallet to provide a safe home for a person’s government, medical and private health data, including for smartwatches and other personal devices.

Pearson is expected to point out that digitizing and automating liquor licensing, building permits, meat and seafood licensing offers real business benefits.

The government is also working with 16 local councils, streamlining applications and speeding up approvals for a range of local businesses, such as gyms, fitness classes and trail restaurants.

Service Victoria streamlines annual hospitality liquor license renewals for approximately 25,000 bars, restaurants and venues. The new digital system will improve what was previously a mix of digital and paper forms.

Mr Pearson said building practitioners will save valuable time as interactive online forms will replace paper-based registration, speeding up approvals for more than 1,800 builders a year.

“By automating manual applications, businesses in the meat and seafood industry will also benefit from a streamlined license renewal process that prioritizes efficiency.”

“With more than 50 reforms funded and implemented, benefits to state industries include estimated time savings of 287,000 days each year from more than 290,000 faster and easier approvals,” said Mr. Pearson before the conference.

Ashley C. Reynolds