Springbrook Research Institute survey finds local government agencies have faced multiple technology challenges during the pandemic

PORTLAND, Oregon., March 16, 2022 /PRNewswire/ — A national survey conducted by Springbrook Software finds that 43% of local government agencies report that their existing technology infrastructure has not prepared them for changes brought on by the pandemic, including security issues and workforce management. – remote work. The survey sampled nearly 50 agencies nationwide, serving populations between 4,500 and 30,000 people. Springbrook Software is a leading provider of ERP platforms for local government agencies, serving more than 2,000 local government agencies in villages, towns, municipalities, fire districts, utilities and towns in seven countries of the world.

The survey sampled agencies on several interrelated topics, including workforce management, technology, and citizen interactions. From January 202267% of agencies said up to 25% of their staff were still working remotely and on average one to three days a week, with 43% saying their office’s remote working policies had changed.

Technology is the enabler for a remote workforce, and 57% of respondents said they don’t have a cloud-based ERP system. 43% said the main challenge of working remotely was access to information and 19% found security to be an issue, with both issues resolved with a cloud-based solution. A telling 67% said their existing technology infrastructure is unable to support a long-term work-from-home scenario. 60% said their citizens have reported difficulty accessing agency staff. 57% said they plan to change their technology with the grant from the American Rescue Plan Act. Springbrook Software discussed the use of this relief funding in a recent webinar: The State of Relief Funding: A National Survey.

“No one anticipated the full impact of the pandemic or the sudden burden it would place on the aging technology that many local government agencies have reported relying on. Our study figures indicate that those using true cloud-based ERP systems were in a much better position to handle the radically changed work landscape than those without cloud-based systems.The need for cloud-based solutions has grown from a desire to a need, and with the emergence of new sources of funding, there are fewer excuses not to have it moved,” says Robert BonavitoCEO, Springbrook Software.

A webinar discussing the survey results with two local government agencies can be found here: Springbrook Research Institute: Lessons from the Pandemic.

About Springbrook Software:
Springbrook Software is the nation’s leading cloud-based finance and administration software provider, designing solutions specifically for small and medium local government agencies. More than 2000 cities, towns and districts from coast to coast use from Springbrook suite of modern and powerful solutions to manage their finances, payroll, utility billing and collect payments from citizens. Springbrook is headquartered in Portland, Oregon with a regional presence in more than 40 states and seven countries internationally. https://springbrooksoftware.com

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SOURCE Springbrook Software

Ashley C. Reynolds